Have you ever seen the show “Undercover Boss?” The CEO goes “undercover” within his/her company as a regular employee to see how thing really work. The CEO is treated as a regular employee and sees the good and bad without filters from employees.
You think things are a certain way but how do you know if you are removed from the day-today? You could ask questions but you might be given answers based on how others see you (e.g., CEO, learning and performance professional).
If all you have is a hammer, everything looks like a nail. ~Bernard Baruch
Or – if people see you as a hammer, they’ll show you nails (or anything else needing a hammer).
So, how do you gain an independent perspective on “what the work is really like” with the least amount of bias? How about experiencing the work as a worker? When was the last time you performed the job or role of the people for which you are providing your learning expertise? If performing the job isn’t possible, how about job shadowing as an apprentice?
Take a moment and ask yourself the following questions before your next project:
- How do your customers, partners, peers view you?
- Are you missing pieces of the picture because you’re viewing situations from a learning perspective?
- Are you seen as a hammer, tool box or general contractor?
- How do you see yourself?
- How can you go “undercover” to see things from a different perspective?